The Delhi Metro Rail Corporation (DMRC) has announced the expansion of its WhatsApp-based ticketing system to all lines. The popular messaging app can now be used by commuters to book and purchase tickets for their metro rides. This move aims to make the ticketing process more convenient and hassle-free for passengers. The system has already been successfully implemented on the Airport Express Line, and now DMRC plans to extend it to all other lines. Commuters can simply message their location details and receive a QR code in return, which can be used to access the metro stations..
Delhi Metro Rail Corporation (DMRC) on Thursday announced the expansion of its WhatsApp-based ticketing system to all lines including Gurugram Rapid Metro service. In an official statement, DMRC said,” DMRC today announced the expansion of its innovative WhatsApp-based ticketing system. After a successful launch on the Airport Express Line in June, DMRC has now extended this cutting-edge service to cover all lines in the Delhi National Capital Region (NCR), including the Gurugram Rapid Metro in collaboration with Meta and their authorized partner Pelocal Fintech Pvt. Ltd.”
“This user-friendly WhatsApp chatbot is available in both English and Hindi, catering to a wide range of metro riders…With the introduction of this WhatsApp-based ticketing system, metro travellers now have the convenience of purchasing tickets with just a single click, from the comfort of their homes or workplaces,” it added.
Passengers can simply send a message with the text ‘Hi’ to +919650855800 on WhatsApp. The official chatbot will then help the user purchase the metro ticket by entering the place of departure and place of arrival.
“The service now extends its reach across 12 metro lines and encompasses 288 metro stations, including Gurugram Rapid Metro line,” DMRC said.
READ | New Delhi to airport now in just 15 minutes, Metro to run at 120 kmph from Sunday
With the use of the ticketing service, users can generate up to 6 QR tickets at a single time. The metro tickets can be booked between 6 am to 9 pm for all lines and from 4 am to 11 pm for the Airport line. A convenience fee will be charged for payments made via credit/debit card. However, for payments made through UPI, no fee will be charged, DMRC says.
Speaking about the initiative, Managing Director of DMRC Vikas Kumar said, “Providing metro commuters with the option to purchase metro tickets through a simple chat will significantly enhance their travel experience. WhatsApp is the preferred messaging platform for the majority of Indians, and buying a metro ticket will now be as easy as messaging a friend or family member.”
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The Delhi Metro Rail Corporation (DMRC) has expanded its WhatsApp-based ticketing system to all lines, including the Gurugram Rapid Metro service. Users can simply message ‘+919650855800’ on WhatsApp to purchase metro tickets by entering their place of departure and arrival. The service now covers 12 metro lines and 288 metro stations. Passengers can generate up to 6 QR tickets at once and can book tickets between 6 am and 9 pm for all lines. A convenience fee will be charged for credit/debit card payments, but no fee will be charged for payments made through UPI.
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