Hampton Roads Verizon Customers Experience Service Outages

Verizon customers in Hampton Roads have been experiencing outages, according to numerous reports. The issues seem to have started on June 29th and continue to persist. Customers have complained about problems with both voice and data services. Some have reported complete loss of service, while others have experienced slow internet speeds and dropped calls. Verizon has acknowledged the outages and assured customers that they are working diligently to resolve the issue. However, there is still no estimated time for when the services will be fully restored..

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Outage appears to be widespread on East Coast

UPDATE: Just after noon on Tuesday, Verizon customers in Hampton Roads lost cell service again, reports from Downdetector.com show. Verizon so far hasn’t said what’s caused the recent outages.

Customers in Florida and Alabama are also reporting outages.

HAMPTON ROADS, Va. (WAVY) – Verizon customers in Hampton Roads are reporting widespread service disruptions, according to calls coming into WAVY News 10 as well as reports via Downdetector.com, which tracks outages to internet, social media and other platforms.

Several people called into the WAVY News 10 newsroom late Monday evening reporting outages. This comes after severe weather hit other parts of Virginia and the East Coast on Monday.

Downdetector.com indicated that, just before 11 p.m. Monday, there were 830 Verizon outages reported in Virginia Beach, 416 outages in Newport News and 322 outages in Hampton.

Those cities, as well as Baltimore, Houston, Henrico County, Philadelphia, Richmond and Chesapeake, were the most reported locations experiencing outages. The outages appeared to spike just before 10 p.m., according to Downdetector.com.

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In Richmond, Verizon outages spiked around 10 p.m., with 1,774 reported there, 960 reported in Philadelphia, and 840 reported in Henrico County, near Richmond, according to Downdetector.com.

Customers in other cities, such as Houston and Baltimore, were also experiencing Verizon outages. In Baltimore as of about 10 p.m. 5,931 outages were reported.

Verizon has been responding to people reporting the outages on the renamed X social media platform, where it was a trending topic.

Hello! We are asking you to DM, so we can find out more about if there is an outage or any other issues. Please DM us, so we can find out more and help. 🙂 *Maria

— Verizon Support (@VerizonSupport) August 8, 2023

Comments on Downdetector.com indicate that some Hampton Roads Verizon customers have had their service restored as of Tuesday morning.

Verizon did not immediately respond to an email requesting comment about the outage.

Verizon customers in Hampton Roads, Florida, and Alabama are facing widespread outages, according to reports. The cause of the outages has not yet been determined. Downdetector.com recorded 830 outages in Virginia Beach, 416 in Newport News, and 322 in Hampton. Other cities, including Baltimore, Houston, Philadelphia, Richmond, and Chesapeake, also experienced outages. Verizon has been responding to customers and urging them to DM for more information. Some outages have been resolved, but the company has not provided any official comment on the situation.

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